THIS ISSUE IS NOW RESOLVED. Repairs are complete and the WorkCenter is now operational. Printing functionality restored
2:53pm, Friday March 27th.
Service by Xerox Tech has resulted in restoring complete functionality to the WorkCenter 7845. Please report to Shift Development's Reception Desk if you experience any issues while attempting to print, going forward.
Thank you for your patience, and have a great weekend!
1:58pm, Friday March 27th.
Xerox Technician contacted our office to indicate that 1 of 2 ordered components has arrived today. He will be arriving on site in approximately 1 hour to install the available component. Doing so may make the WorkCenter operational again.
The 2nd ordered component is on backorder and will not be arriving until Tuesday March 31st. As such, we have altered the Estimated Repair Timeline to reflect this date.
Please check back here by the end of the day. If today's scheduled install has brought the WorkCenter back online, we will post about it here.
11:18 am, Thursday March 26th.
Technician was on site this morning to assess situation. Diagnosis revealed that the problem stems from a power supply component to the photocopier's fuser. Part was ordered and is expected to arrive tomorrow morning. Technician plans to be on site tomorrow morning to perform installation. The WorkCenter is estimated to be operational by Friday March 27th at noon.
9:33 am, Wednesday March 25th.
Contacted our local Account Manager and outlined the situation. After some investigation, his response is that our account with Xerox is locked down due to a clerical error on their behalf, regarding billing and payments. We are paid up but Xerox's system is not reflecting this. Because of this, our account is unable to receive service and technical support.
Our account manager has made this top priority. Once the error is resolved, a service technician will be dispatched to get our WorkCenter 7845 operational again.
*Reminder* You still have printing capability at The Two Twenty by using The Phaser, located on the Main Floor Printing Station.
8:37 am, Wed March 25th.
Attempted contact with customer relations agent. No success. Left message.
Will follow up with Xerox Support Canada.
At approximately 3pm today The Xerox WorkCenter was reported as faulty and not printing.
Quick investigation revealed that the Fuser is inoperable. Xerox Support Canada was promptly called. We were provided the number of the Service Technician to contact, but he is not answering his phone. Voicemail left and expressed as urgent.
René Prefontaine is following up with Xerox Support Canada to explore options and hopefully expedite the repair process.
We apologize for the inconvenience and thank you for your patience.
Check back here for further updates. They will be posted as new information becomes available.